Driven by demands for accountability, many health care organizations are adopting management strategies and systems engineering tools to improve health care processes. Organizations often focus on operational issues related to customer service, labor, and supply. Yet, increasingly, they are also using process improvement techniques to improve the quality and safety of clinical care. Read more »
With the help of consultants with expertise in the automotive industry, a large ophthalmology practice in Lansing, Mich., reduced patient wait times and its need for clinical support staff. Before implementing this program, the clinic's administrators and its consultants had to persuade doctors and staff that the new system would make their work processes better and not worse. Read more »
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Selected articles on quality improvement from a number of journals, including the American Journal of Medicine, Annals of Internal Medicine, Archives of Pediatric and Adolescent Medicine, BMJ, Health Affairs, Health Services Research, International Journal for Quality in Health Care, Joint Commission Journal on Quality and Safety, Journal of the American Medical Association, Journal of General Internal Medicine, Journal of Patient Safety, Journal of Safety and Quality in Health Care, Medical Care, The Milbank Quarterly, The New England Journal of Medicine, and Pediatrics. The articles are nominated by Editorial Advisory Board members from a preselected list. Read more »
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