Case Studies: Organization and Leadership

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Mayo Clinic: Multidisciplinary Teamwork, Physician-Led Governance, and Patient-Centered Culture Drive World-Class Health Care

August 13, 2009 - The Mayo Clinic is the world's oldest and largest integrated multispecialty group medical practice, combining clinical practice, education, and research at the regional, national, and international levels for the benefit of individuals with routine as well as complex health care needs.

Case Study

The Valley Hospital: Leaders Set the Tone for Patient Service and Satisfaction

May 22, 2009 - At The Valley Hospital, hospital leaders exemplify on a daily basis the hospital's dedication to patient service. Each morning, the chief executive officer and chief financial officer visit patients.

Case Study

Flowers Hospital: Nearing Perfection on Core Measures

December 19, 2008 - Flowers Hospital, a community hospital located in southeast Alabama, climbed from average to exemplary on process-of-care, or "core" measures, across four clinical areas--heart attack, heart failure, pneumonia, and surgical infection prevention--in just two years.

Case Study

Gaston Memorial Hospital: Driving Quality Improvement with Data, Guidelines, and Real-Time Feedback

December 19, 2008 - At Gaston Memorial Hospital, a not-for-profit facility in Gastonia, N.C., adherence to evidence-based practice guidelines, multidisciplinary committees engaged in root-cause analysis, and strong leadership combined to produce near-perfect compliance with evidence-based process-of-care ("core") measures in four clinical areas

Case Study

Hutcheson Medical Center: Focusing on Personal Interactions

December 19, 2008 - By focusing intently on patient–staff interactions and patients' needs, Hutcheson Medical Center has turned around its quality and financial indicators in the last two-and-a-half years.

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Case Study: Preventing Adverse Drug Events at OSF HealthCare

September 30, 2008 - OSF HealthCare is an integrated health care network that includes six acute care hospitals in Illinois and Michigan, ranging in size from 42 to 710 beds. It is owned and operated by the Sisters of the Third Order of St. Francis, based in Peoria, Ill.

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Case Study: Adopting a Comprehensive, Unit-Based Approach to Patient Safety at Johns Hopkins Hospital

September 29, 2008 - The Johns Hopkins Hospital is a 900-bed academic medical center affiliated with the Johns Hopkins University School of Medicine and is one of three acute care hospitals in the Johns Hopkins Health System.

Case Study

Case Study: Accelerating Patient Safety Improvement by Strengthening the Culture of Safety - Sentara Norfolk General Hospital

September 26, 2008 - Sentara Norfolk General Hospital is a 569-bed, level-one trauma center located in Norfolk, Va. It is one of six hospitals in a regional integrated health care delivery network operated by not-for-profit Sentara Healthcare.

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Case Study: Beth Israel Medical Center

September 15, 2008 - Beth Israel Medical Center is a very large, full-service tertiary teaching hospital located in New York City. Its main division, the focus of this case study, was founded on Manhattan's Lower East Side in the late 1800s to serve vulnerable populations in the community.

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Case Study: Implementing Developmental Screening at Oxford Pediatrics

September 15, 2008 - A pediatric practice in Oxford, Ohio, adopted a standardized developmental screening tool as part of a demonstration program led by the American Academy of Pediatrics.

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Case Study: Legacy Good Samaritan Hospital

September 15, 2008 - Legacy Good Samaritan hospital is part of the Legacy Health System, which includes two tertiary hospitals, three community hospitals, the largest children's hospital in Oregon, as well as primary and specialty care clinics, hospice care, and a full-service research facility.

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Case Study: Rankin Medical Center

September 15, 2008 - Rankin Medical Center in Brandon, Mississippi, is a small community hospital with about 90 active acute care beds and serving five rural and suburban counties.

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Case Study: St. Mary's Health Care System

September 15, 2008 - St. Mary's Health Care System recently celebrated its 100th year of service in Athens, Georgia. Located 70 miles from downtown Atlanta, it operates 165 beds (with a capacity of 195), and has about 10,000 inpatient admissions annually.

Case Study

The Polyclinic Family Medicine Practice: Case Studies of Patient- and Family-Centered Primary Care Practices

August 28, 2008 - The Family Medicine Practice of The Polyclinic is one of 12 primary care practices included in this case study project of high-performing patient-centered primary care practices.

Case Study

Grant Community Clinic: Case Studies of Patient- and Family-Centered Primary Care Practices

August 28, 2008 - Grant Community Clinic is one of 12 primary care practices featured in Commonwealth Fund case studies of patient-centered practices.

Case Study