All Case Studies

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Case Study: Qualifying as a Patient-Centered Medical Home

January 24, 2008 - Hudson River HealthCare's experience in multiple quality improvement collaboratives and in meeting its requirements as a federally qualified health center has proved beneficial in its efforts to provide high-quality, patient-centered care.

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Case Study: Improving Performance at Charleston Area Medical Center

November 29, 2007 - Multidisciplinary improvement teams at a medical center in Charleston, W. Va., implemented new care processes, supported by "change agents" and rapid-response data reporting, that led the hospital to achieve benchmark performance across multiple indicators of health care quality.

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Case Study: Looking Behind the Top Heart Failure Mortality Rating at Maimonides Medical Center

September 20, 2007 - A heart failure program implemented at an independent teaching hospital appears to have lowered readmission and mortality rates for these patients, suggesting that other institutions can improve their health outcomes for this condition.

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Summa Health System's Care Coordination Network

August 29, 2007 - Increasing demand for acute care beds led an Ohio health system to establish a network that aimed to improve transitional care between its hospitals and local post-acute care facilities.

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Case Study: Partners HealthCare--Using Payment Incentives to Improve Care Delivery

July 19, 2007 - By agreeing to a long-term contract that tied a portion of physician income to electronic medical record adoption, Massachusetts' largest payer and one of its largest health care systems were able to shift their joint quality focus from process of care measurements to patient outcomes.

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Denver Health: A High-Performance Public Health Care System

July 12, 2007 - Denver Health, a comprehensive and integrated medical system that is Colorado's largest health care safety-net provider, has a national reputation as a high-performance organization

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Case Study: Achieving a Culture of Patient- and Family-Centered Care at Bronson Methodist Hospital

March 19, 2007 - This case study highlights a community hospital's experience in putting patients and their families at the center of its strategy for improving clinical outcomes, patient experience, and corporate performance.

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Case Study: University of Tennessee Health Science Center's Telehealth Network

March 12, 2007 - A state university created a telehealth network to improve the health of nearby underserved and isolated populations through education, research, and service.

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Case Study: Iowa's Health Literacy Collaborative Is Transforming Patient-Provider Communication

March 12, 2007 - Iowa's largest integrated health care system converted health literacy research into practice and policy by using multidisciplinary teams to implement proven interventions and tools throughout its organization.

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Case Study: Institute for Urban Family Health: Using Information Technology and Community Action to Improve the Health of a Diverse Patient Population

March 12, 2007 - A New York City network of community health centers implemented electronic health records (EHRs) as part of its mission to promote equitable access to high-quality care for a socially and culturally diverse patient population.

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Case Study: Elder Homes Replace Nursing Homes in Tupelo, Miss.

March 12, 2007 - A team of innovators created home-like environments in small "Green Houses" and more than met their objectives for improving clinical quality as well as quality of life.

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Case Study: Improving Quality and Efficiency in Response to Pay-for-Performance Incentives Under the Medicare Physician Group Practice Demonstration

March 12, 2007 - Marshfield Clinic of Wisconsin's experience suggests that information systems, care management, process redesign, and physician involvement are important to improving the quality and efficiency of care in response to pay-for-performance incentives.

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Case Study: Achieving High-Quality Care at Reid Hospital & Health Care Services

January 24, 2006 - A case study of one hospital's successful strategy for achieving high performance.

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Case Study: A Transformational Change Process to Improve Patient Safety at Ascension Health

January 24, 2006 - A large nonprofit health system identified the most common causes of preventable injuries and deaths at its 67 hospitals and launched an initiative to eliminate them within five years.

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Case Study: Flow Management at St. John's Regional Health Center

October 26, 2005 - To resolve problems with an erratic and inefficient schedule, a large Midwestern hospital instituted new methods for scheduling surgeries using the systems engineering principle of flow management.

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