Case Studies: Outpatient/Ambulatory Care, Process Improvement

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The Triple Aim Journey: Improving Population Health and Patients' Experience of Care, While Reducing Costs

July 22, 2010 - These three case studies of organizations participating in the Institute for Healthcare Improvement's Triple Aim initiative shed light on how partnering with providers and organizing care can improve the health of a population and patients' experience while lowering—or at least reducing the rate of increase in—the per capita cost of care.

Case Study

Case Study: Indian Health Council Creates a Medical Home for Patients

November 20, 2008 - To build trust with patients and improve continuity of care, a tribally run ambulatory clinic in Southern California assigned patients with chronic conditions to one of several teams of providers.

Case Study

Case Study: Implementing Developmental Screening at Oxford Pediatrics

September 15, 2008 - A pediatric practice in Oxford, Ohio, adopted a standardized developmental screening tool as part of a demonstration program led by the American Academy of Pediatrics.

Case Study

The Polyclinic Family Medicine Practice: Case Studies of Patient- and Family-Centered Primary Care Practices

August 28, 2008 - The Family Medicine Practice of The Polyclinic is one of 12 primary care practices included in this case study project of high-performing patient-centered primary care practices.

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Case Study: Qualifying as a Patient-Centered Medical Home

January 24, 2008 - Hudson River HealthCare's experience in multiple quality improvement collaboratives and in meeting its requirements as a federally qualified health center has proved beneficial in its efforts to provide high-quality, patient-centered care.

Case Study

Case Study: Institute for Urban Family Health: Using Information Technology and Community Action to Improve the Health of a Diverse Patient Population

March 12, 2007 - A New York City network of community health centers implemented electronic health records (EHRs) as part of its mission to promote equitable access to high-quality care for a socially and culturally diverse patient population.

Case Study

Case Study: Improving Quality and Efficiency in Response to Pay-for-Performance Incentives Under the Medicare Physician Group Practice Demonstration

March 12, 2007 - Marshfield Clinic of Wisconsin's experience suggests that information systems, care management, process redesign, and physician involvement are important to improving the quality and efficiency of care in response to pay-for-performance incentives.

Case Study

Case Study: Front-Line Physicians and Their Patients Reap Benefits from EHRs

October 4, 2005 - A rural physician practice successfully adopted electronic health records in 1993 as part of its strategy to improve clinical quality of care and reduce overhead costs.

Case Study

Improving Access to Primary Care: Community Care of North Carolina

August 3, 2004 - Community Care of North Carolina develops local networks of primary care providers to coordinate prevention, treatment, referral, and other services for Medicaid enrollees.

Case Study