All Case Studies

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Case Study: A Transformational Change Process to Improve Patient Safety at Ascension Health

January 24, 2006 - A large nonprofit health system identified the most common causes of preventable injuries and deaths at its 67 hospitals and launched an initiative to eliminate them within five years.

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Case Study: Flow Management at St. John's Regional Health Center

October 26, 2005 - To resolve problems with an erratic and inefficient schedule, a large Midwestern hospital instituted new methods for scheduling surgeries using the systems engineering principle of flow management.

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Case Study: Front-Line Physicians and Their Patients Reap Benefits from EHRs

October 4, 2005 - A rural physician practice successfully adopted electronic health records in 1993 as part of its strategy to improve clinical quality of care and reduce overhead costs.

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Case Study: The Washington University Medicare Coordinated Care Demonstration Program

June 30, 2005 - CMS has launched several demonstration programs to find out whether chronic care management programs developed in the private sector can be effective for the Medicare population.

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Case Study: The National Surgical Quality Improvement Program

May 26, 2005 - The American College of Surgeons created a national program to measure and improve risk-adjusted surgical outcomes using validated methods first developed and proven in VA hospitals.

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A Case Study of Quality Improvement in Medicaid: New York's Monroe Plan for Medical Care

May 4, 2005 - Taking the lead from corporate purchasers, state Medicaid agencies now incorporate pay-for-performance and other quality incentives into their agreements with managed care plans.

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Case Study: The Harvard Center for Medical Simulation's Labor and Delivery Crisis Resource Management Course

March 30, 2005 - To prepare clinicians to handle critical situations in labor and delivery, the Harvard Center for Medical Simulation created a simulation-based Labor and Delivery Crisis Resource Management training course designed to increase teamwork and procedural skills among teams of providers.

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Case Study: Using Baldrige Criteria to Achieve Performance Excellence at the Robert Wood Johnson University Hospital Hamilton

March 7, 2005 - The Robert Wood Johnson University Hospital Hamilton embedded the Baldrige National Quality Award principles of performance excellence into its management and operations through a process of self-assessment, external evaluation, and strategic organizational improvement.

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Case Study: Enhancing Rapid Response at Missouri Baptist Medical Center

January 20, 2005 - Missouri Baptist Medical Center aimed to improve outcomes by enhancing its ability to intervene when patients show signs of deterioration and thus prevent emergency response crises like cardiac or respiratory arrest.

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Case Study: Improving ICU Care at the Porter Valparaiso Hospital Campus

January 20, 2005 - In improving the effectiveness and safety of patient care in its ICU, the Porter Valparaiso Hospital Campus ICU joined the Transformation of the Intensive Care Unit (TICU) national collaborative sponsored by VHA Inc.

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Case Study: NASA/VA Patient Safety Reporting System

January 20, 2005 - The Veterans Administration (VA) instituted an external, voluntary, confidential, and non-punitive Patient Safety Reporting System (PSRS) modeled on NASA's Aviation Safety Reporting System.

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Case Study: Promoting High Reliability Surgery at Kaiser Permanente

January 20, 2005 - Kaiser Permanente instituted a program to promote effective teamwork and communication among care teams working in high-risk areas such as surgery and obstetrics.

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Reducing Inappropriate Induction of Labor: Case Study of Intermountain Health Care

November 19, 2004 - This intervention reduced the rate of inappropriate elective labor induction through implementation of an evidence-based clinical guideline along with performance monitoring, peer review, and patient education.

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The Business Case for Drop-In Group Medical Appointments: A Case Study of Luther Midelfort Mayo System

August 23, 2004 - Group medical appointments have the potential to increase access to physicians, improve patient satisfaction, and increase physician productivity.

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The Business Case for a Corporate Wellness Program: A Case Study of General Motors and the United Auto Workers Union

August 23, 2004 - In 1996, General Motors and the United Auto Workers Union launched a comprehensive preventive health program for employees, LifeSteps, which involves education, health appraisals, counseling, and other interventions.

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