In Focus: Health Care Institutions Are Slowly Learning to Listen to Customers

While engaging patients and family members is essential to achieving health care quality and safety goals, few organizations include their input at all levels of organizational decision-making. Those that do are finding that it is worth the time they invest. Read more »

News Briefs

Definition of "meaningful use" of health IT published; survey finds most physician practices with electronic health records are ready to meet federal requirements on use of health IT, though hospitals are less prepared; Joint Commission study finds quality of hospital care is steadily improving in some areas. Read more »

Publications of Note

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Editorial Advisory Board

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