Exploring Consumer Perspectives on Good Physician Care: A Summary of Focus Group Results

January 1, 2003

Authors: Donna Pillittere, Mary Beth Bigley, Judith Hibbard, et al.

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Overview

In group discussions with a broad cross-section of adults, researchers found that if given an appropriate frame of reference, consumers are able to understand data on various dimensions of physician performance—including effectiveness of care and patient safety.

Citation

Exploring Consumer Perspectives on Good Physician Care: A Summary of focus Group Results, Donna Pillittere, Mary Beth Bigley, Judith Hibbard, et al., The Commonwealth Fund, January 2003