Communication, in its various forms, plays a central role in encounters between health care providers and patients. Over the coming year, projects sponsored by the Fund's Program on Quality of Care for Underserved Populations will focus on establishing national standards for interpreters in health care, understanding adverse medical events for minority patients with limited English proficiency, and improving language services in small physician practices, among other areas.




Improving the Quality of Health Care Services

Health Care Quality Improvement Program
Quality of Care for Underserved Populations
2004 Fellowship in Minority Health Policy
Program on Child Development and Preventive Care
Quality of Care for Frail Elders Program

Printable version of this article
(27 pages)

Romana Hasnain-Wynia
Senior Director of Research and Evaulation
Health Research and Educational Trust
The Commonwealth Fund's Program on Quality of Care for Underserved Populations focuses on improving heath care for minority and low-income patients—groups whose health may be compromised by a lack of care that is responsive to their needs, concerns, and cultures. The program's primary goals are to improve quality of care and to reduce disparities related to race, ethnicity, and income by:

promoting awareness and understanding of health and health care disparities for underserved populations

identifying methods to improve care for the underserved

evaluating the effectiveness of quality improvement efforts

using results of research to improve physician practices and inform development of better public and private policies for delivering care to the underserved.
Recent national reports released by the Institute of Medicine (IOM)(9) and the Agency for Healthcare Research and Quality (AHRQ)(10) make clear that health care disparities are pervasive. Moreover, Senator Ted Kennedy (D-Mass.) and Senator Bill Frist (R.-Tenn.) each introduced a health care disparities bill to address the problem. In the past, the Fund has supported seminal work to identify the race and ethnicity of patients and link this information to quality-of-care indicators. The first of these studies, conducted by David Nerenz of Michigan State University, identified disparities in care within managed care plans, which subsequently led to the development of quality improvement programs.
Nerenz is now replicating his earlier work by partnering with the Health Resources and Services Administration on a project involving six state Medicaid programs and 12 health plans. The plans are using data on patients' race/ethnicity to pinpoint disparities revealed by HEDIS quality indicators and then implementing quality improvement projects to reduce or eliminate these disparities. This system for identifying and addressing disparities evidently has broader appeal: the state of Michigan is now planning to adopt it as part of its regular contractual requirements for Medicaid managed care plans. Building on the work of David Nerenz, the Center for Health Care Strategies recently announced that it will be working with up to 12 Medicaid plans in a Best Clinical and Administrative Practices (BCAP) collaborative to "improve health care quality for racially and ethnically diverse populations in Medicaid managed care." This large-scale initiative to eliminate disparities for publicly insured individuals is being supported by the Fund and the Robert Wood Johnson Foundation.
The Fund understands the importance of ensuring the accuracy of racial and ethnic data, as well as setting standards for how those data should be collected in clinical settings, who should be collecting the data, and in which categories they should be collected. In 2004, Romana Hasnain-Wynia and colleagues at the Health Research and Educational Trust (HRET) completed a project to develop a uniform framework for collecting data on patient race, ethnicity, and primary language in six leading hospitals and health systems.(11) In the next phase of work, the researchers will work with private hospitals within the University Healthsystem Consortium to collect and analyze performance data, stratified by race, ethnicity, and primary language, on 10 hospital quality measures used by the Centers for Medicare and Medicaid Services (CMS). Meanwhile, George Washington University's Bruce Siegel, M.D., will head up an effort to assess the feasibility of using the CMS hospital quality indicators, also stratified by race and ethnicity, in major safety net hospitals that treat large numbers of minority patients.
 
Previous | 1 2 3 4 5 6 7 8 9 10 11 12 13 14 | Next
 
Previous Article | Next Article
 
 








Anne C. Beal, M.D.
Senior Program Officer
Racial disparities in the quality of clinical care

E. C. Schneider, A. M. Zaslavsky, and A. M. Epstein, "Racial Disparities in Quality of Care for Enrollees in Medicare Managed Care," Journal of the American Medical Association 287 (March 13, 2002): 1288-94.