Racial Disparities in Patient Satisfaction and Health Outcomes: What is Behind the Dissatisfaction?


The Picker Patient Satisfaction Survey has proven to be a powerful tool for assessing patient experiences during hospitalization. Its findings have formed the basis for a number of quality-improvement programs. To assess differences in satisfaction ratings by race and ethnicity, this project will analyze Picker survey data for patients at The Brigham and Women's Hospital in Boston and review patients' charts to determine whether a correlation exists between survey findings and clinical outcomes. Subsequent work with physician and patient focus groups will investigate the underlying reasons for satisfaction or dissatisfaction. A better understanding of the link between minority patients' satisfaction ratings and quality of care could stimulate other hospitals with Picker survey data to examine their own patients' care experiences and take steps to address possible disparities.

Grant Details

Grantee Organization:
The Brigham and Women's Hospital
Principal Investigator:
Paula A. Johnson, M.D., M.P.H.
Award Amount:
Approval Date:
November 14, 2000

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