Administrative Changes to Improve Medicare: Addressing Beneficiary Concerns


The Medicare program is both successful and popular, but its myriad rules and procedures can sometimes negatively affect beneficiaries' access to care or the quality of services they receive. For this project, the Medicare Rights Center will tap into its consumer hotline and those of similar organizations nationwide to obtain firsthand information about the most critical operational problems confronting beneficiaries today. With the help of a national advisory board, the Center will select five to 10 of the most significant problems, document their impact on beneficiaries, recommend administrative methods to ameliorate them, and work with Medicare officials and others to implement the reforms. Possible issues include: inadequate coverage of power wheelchairs, inconsistent participation of durable medical equipment suppliers, and skewed HMO cost-sharing rules. From their work on these specific program issues, project staff will then be able to outline a strategy for systematically identifying future administrative problems as they arise and developing practical solutions.

Grant Details

Grantee Organization:
Medicare Rights Center, Inc.
Principal Investigator:
Robert Hayes, J.D.
Award Amount:
Approval Date:
April 8, 2003

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