Enhancing Performance of the Long Term Care Ombudsman Program


The Long Term Care Ombudsman Program, authorized under the Older Americans Act, is charged with protecting and representing the interests of nursing home residents. Ombudsmen visit nursing homes to resolve complaints and quality problems. In many cases, however, the program is not fulfilling its mandate. Focusing on local programs in California and New York, this Picker Program Grant will identify factors that affect program performance by interviewing ombudsmen, selected state officials, and federal experts, and by examining data from the National Ombudsman Reporting System. A set of recommendations and a toolkit for states will be developed and shared with state policymakers, local program officials, and other critical audiences to stimulate adoption of best practices. http://www.ucsf.edu

Grant Details

Grantee Organization:
University of California
Principal Investigator:
Carroll Estes, Ph.D.
Award Amount:
Approval Date:
July 8, 2003

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