Using Emergency Department Coordinators to Link Adults to Primary Care Clinics


The Bellevue Primary Care Clinic in New York has instituted several initiatives to improve access to primary care providers and reduce waiting times in the clinic. Nevertheless, many patients continue to rely on the emergency department (ED) for routine primary care. With the assistance of a patient care coordinator, the project will test whether initiating and guiding patients through a primary care office visit at the time of the ED visit could increase future use of primary care services. Project staff will assess patients' satisfaction with their visits and identify the reasons patients rely on the ED for non-urgent care. Findings will help guide Bellevue and other facilities in their efforts to foster appropriate utilization of health services. Bellevue Hospital Center will provide in-kind support for this project.

Grant Details

Grantee Organization:
Bellevue Hospital Center, New York City Health and Hospitals Corporation
Principal Investigator:
Robert Hessler, M.D., Ph.D.
Award Amount:
Approval Date:
November 9, 2004

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