Evaluating the Effect of a Physician Communication Skills Training Program on Patients' Care Experiences


How well physicians communicate is a fundamental measure of patients' care experiences. This project will evaluate the efficacy of the Four Habits Model, a patient communication training program for physicians. As part of their work, the investigative team will examine whether the training model has a positive impact on patients' perceptions of their doctors' communication skills, and whether there is greater improvement in some aspects of communication than in others. In addition, the team will explore whether the degree and pace of improvement depends on the timing of physicians' training and subsequent reinforcements provided after the training period ends.

Grant Details

Grantee Organization:
New England Medical Center Hospitals, Inc.
Principal Investigator:
Julie T. Irish, Ph.D.
Award Amount:
Approval Date:
November 14, 2006

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