Evaluating a Shared Patient-Panel Manager Program in New York City’s Primary Care Information Project


Most small independent physician practices have difficulty offering the full range of services that medical homes provide. Patient-panel management, which helps ensure that patients are receiving recommended routine services and chronic disease care, is an example of a core medical home function that many small practices with limited resources cannot fulfill. This project will evaluate a pilot program in New York City in which safety-net practices will share the services of a patient-panel manager. Six panel managers will each assist up to six primary care sites in identifying and reaching out to patients with unmet needs. The evaluation will assess if the quality of care provided to chronically ill patients served by panel managers improves relative to patients not receiving this additional clinical support. The assessment will also identify factors associated with successful program implementation.

Grant Details

Grantee Organization:
Joan and Sanford I. Weill Medical College of Cornell University
Principal Investigator:
Tara F. Bishop, M.D.
Award Amount:
Approval Date:
November 9, 2010

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