Implementing Care Management for Complex Patients in Medical Homes: A Comparison of Models


A number of patient-centered medical home sites across the country have added care managers to their primary care team to help coordinate and manage services for high-cost, complex patients. Research shows that care management programs can improve quality of care and health outcomes for high-risk patients as well as reduce per capita expenditures, by reducing the need for emergency room visits and hospitalizations. This project will analyze and compare primary care–based care management programs, focusing on their staffing, scope of responsibilities, and patient populations. As more medical home sites prepare to add care management components, providers and program managers will need to know the characteristics and features that are closely associated with successful implementation.

Grant Details

Grantee Organization:
Massachusetts General Hospital
Principal Investigator:
Timothy G. Ferris, M.D., M.P.H.
Award Amount:
Approval Date:
July 12, 2011
Related Topics
Health Care Delivery

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