Teamwork is a core feature of the patient-centered medical home. When all members of a primary care practice work together as a team, patients’ access to care improves and clinicians and staff are more satisfied in their work. Not much is known, however, about how practices make the transition from ill-defined group of coworkers to cohesive, effective multidisciplinary team, where roles and responsibilities are clearly defined. Researchers will interview at least 60 clinicians and staff at 30 medical home sites to learn how the challenges of creating primary care teams are overcome. As part of this work, they will examine team members’ roles and responsibilities, the training and development of successful teams, and methods for implementing and sustaining a structured communication process.
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Center for Studying Health System Change
Ann O’Malley, M.D., M.P.H.