Although coordinated health care is at the core of delivery models such as the patient-centered medical home and accountable care organization, little is known about how patients perceive coordination and what affects those perceptions. Using a newly developed survey instrument, the research team will assess care coordination through the patient’s eyes―in this case, those of chronically ill older adults, who typically receive services from multiple providers. The survey, which also explores continuity in care and patients’ involvement in their care management plan, is expected to elicit responses from nearly 6,000 patients receiving care from 128 diverse physician organizations. The findings will set the stage for a future study of provider and organizational practices that contribute to improved care coordination. Kaiser Permanente will provide cofunding.
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President and Fellows of Harvard College
Sara Singer, Ph.D., M.B.A.