Selecting a Skilled Nursing Facility for Postacute Care: Individual and Family Perspectives



    When choosing skilled nursing facilities after the hospital, patients and families receive little guidance and often feel rushed and unprepared


More than 20 percent of all hospitalized Medicare patients are discharged to skilled nursing facilities. Public reporting tools like Medicare Nursing Home Compare provide data on the quality of such facilities, but it is unclear whether patients and their families use this information when choosing an establishment. For a Commonwealth Fund–supported study, researchers interviewed 98 patients about their experiences with selecting a nursing home.

What the Study Found

  • Hospital staff provided little guidance in the selection process, with most patients receiving only a list of names and addresses of local nursing facilities.
  • Patients typically chose a facility based on its distance from their home, their own previous experience with the facility, and the experiences of family members and friends. The few patients who considered quality metrics focused on the number of staff, cleanliness, and amenities.
  • Most patients were satisfied with their choice. However, many would have been willing to travel further to attend a higher-quality facility or one recommended by their doctor.
  • Patients generally felt rushed, unprepared, and unassisted during the nursing facility selection process and valued having help from family and friends.


Patients and family caregivers would benefit from better access to data on nursing facility quality as well as assistance from hospital staff in understanding that information.

Publication Details

Publication Date: December 11, 2017
Authors: Vincent Mor, Emily A. Gadbois, and Denise A. Tyler
Contact: Mary Mahon, Vice President, Public Information, The Commonwealth Fund
Summary Writer: Joel T. Dodge
E. A. Gadbois, D. A. Tyler, and V. Mor, “Selecting a Skilled Nursing Facility for Postacute Care: Individual and Family Perspectives,” Journal of the American Geriatrics Society, Nov. 2017 65(11):2459–65.
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Health Care Delivery

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