Michael H. Bailit, Mary Beth Dyer
Beyond Bankable Dollars: Establishing a Business Case for Improving Health Care, Michael Bailit, M.B.A., and Mary Beth Dyer, M.P.P., The Commonwealth Fund, September 2004
To address widespread deficiencies in the quality of health care, the authors argue that health care organizations need to be able to make a "business case" for improving quality—a compelling rationale for financial investment in quality improvement programs. The authors' framework for such a business case is organized around three broad areas: direct financial considerations, strategic considerations, and internal organizational considerations. Within these categories, they offer a total of 10 specific business case arguments, with examples, for investing in quality improvement.