April 13, 2009 -- New case studies of top-performing hospitals are now available. In Oklahoma Heart Hospital: Clinician Leaders Establish Culture of Quality, Sharon Silow-Carroll tells the story of how a for-profit hospital in Oklahoma City has been able to consistently achieve high performance on core process-of-care measures and high levels of patient satisfaction. In St. Mary's Health Center: Focus on Core Measures Improves Quality, Silow-Carroll examines the steps taken by St. Mary's leadership to bring about the hospital's striking improvements in four clinical areas—heart attack, heart failure, pneumonia, and surgical care.
