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Making Health Insurance Cost-Sharing Clear to Consumers

The Affordable Care Act calls for a new health insurance disclosure form, called the Summary of Coverage and Benefits, which uses a fixed layout and standard terms and definitions to enable consumers to compare health insurance plans and understand terms of coverage. This new issue brief reports on findings from a Consumers Union study that examined consumers' reactions to an early version of the form. While testing revealed that people were able to use the forms to make hypothetical choices among health plans, there was also deep-seated confusion about health plan cost-sharing. The disclosure form has since been revised based on testers' feedback.

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