Associate Professor of Medicine; Director, eReferral Medical Services, University of California San Francisco
Dr. Chen's primary interest is in issues of health care access, particularly in how poverty, cultural differences, and policy intersect to create barriers to care. Her work focuses on developing clinical systems and programs to improve care for underserved communities, specifically to improve access to quality health care for the limited-English speaking patients. She was previously a Soros Physician Advocacy Fellow and the Asian & Pacific Islander American Health Forum and a Health Policy Scholar in Residence at The California Endowment. She is currently a California Health Care Foundation Leadership Fellow, and serves on numerous advisory committees for cultural and linguistic access issues. Current projects include redesigning diabetes care at SFGH; improving access to specialty care through electronic referrals; working with the California Academy of Family Physicians to develop a CME course for physicians on language barriers in health care; and partnering with the advocacy group, PALS for Health, to educate limited-English speaking patients on how to navigate the U.S. health care system. Dr. Chen is a graduate of Yale University, Stanford University Medical School, and the Harvard School of Public Health. Her training includes a primary care internal medicine residency and chief residency at Brigham and Women's Hospital in Boston, and the CFHU Fellowship. Publications: Health in Brief: Policy Issues Facing a Diverse California. Ignatius Bau, Alice Chen. April 2003, Volume: 2 Issue: I. The California Endowment. Best Practice Recommendations for Hospital-Based Interpreter Services. Chen A., Massachusetts Department of Public Health.