Mary Nowotny is a freelance writer, concentrating in health care issues. She is a contributing writer for Quality Matters. She has more than 30 years of public relations experience in government, agency, and corporate marketing communications. She worked for UnitedHealthcare of the Midwest and its legacy companies, serving most recently as director of corporate communications and public affairs. She received her bachelor's degree in French and Russian from Wells College in Aurora, N.Y., and her master's in education from the University of Missouri-Columbia. She can be reached at firstname.lastname@example.org.