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Case Study


Holland Hospital: Improving Pneumonia Care by Hardwiring Process Enhancements

Holland Hospital has significantly improved its performance on the pneumonia process-of-care, or “core” measures, over the last five years. The core measures, developed by the Hospital Quality Alliance, relate to provision of recommended treatment in four clinical areas: heart attack, heart failure, pneumonia, and surgical care. Holland Hospital performs in at least the top 20 percent in all four areas, and particularly well in pneumonia and surgical care.


This study was based on publicly available information and self-reported data provided by the case study institution(s). The aim of Commonwealth Fund–sponsored case studies of this type is to identify institutions that have achieved results indicating high performance in a particular area of interest, have undertaken innovations designed to reach higher performance, or exemplify attributes that can foster high performance. The studies are intended to enable other institutions to draw lessons from the studied institutions' experience that will be helpful in their own efforts to become high performers. Even the best-performing organizations may fall short in some areas or make mistakes—emphasizing the need for systematic approaches to improve quality and prevent harm to patients and staff. The Commonwealth Fund is not an accreditor of health care organizations or systems, and the inclusion of an institution in the Fund's case study series is not an endorsement by the Fund for receipt of health care from the institution.



Publication Details



A. Lashbrook, Holland Hospital: Improving Pneumonia Care by Hardwiring Process Enhancements, The Comonwealth Fund, October 2009.