Skip to main content

Advanced Search

Advanced Search

Current Filters

Filter your query

Publication Types



Case Study


Ridgeview Medical Center: Service Line Structure Lays Groundwork for Surgical Care Improvement

Ridgeview Medical Center is one of the top performers in the country on process- of-care, or “core,” measures for surgical care reported by hospitals to the Centers for Medicare and Medicaid Services. The core measures, developed by the Hospital Quality Alliance (HQA), relate to achievement of recommended treatment in four clinical areas: heart attack, heart failure, pneumonia, and surgical care. Ridgeview performs well across all of the core measures, scoring in the top 10th percentile.


This study was based on publicly available information and self-reported data provided by the case study institution(s). The aim of Commonwealth Fund–sponsored case studies of this type is to identify institutions that have achieved results indicating high performance in a particular area of interest, have undertaken innovations designed to reach higher performance, or exemplify attributes that can foster high performance. The studies are intended to enable other institutions to draw lessons from the studied institutions' experience that will be helpful in their own efforts to become high performers. Even the best-performing organizations may fall short in some areas or make mistakes—emphasizing the need for systematic approaches to improve quality and prevent harm to patients and staff. The Commonwealth Fund is not an accreditor of health care organizations or systems, and the inclusion of an institution in the Fund's case study series is not an endorsement by the Fund for receipt of health care from the institution.



Publication Details



A. Lashbrook and J. N. Edwards, Ridgeview Medical Center: Service Line Structure Lays Groundwork for Surgical Care Improvement, The Commonwealth Fund, October 2009.