Genesys HealthWorks is a model of care developed by Genesys Health System in metropolitan Flint, Michigan, to improve population health and the patient experience of care while reducing or controlling increases in the per capita cost of care. These are the objectives of the Institute for Healthcare Improvement’s Triple Aim initiative, in which Genesys participates. Genesys is pursuing these aims by engaging community-based primary care physicians in a physician–hospital organization that emphasizes care coordination, preventive health, and efficient use of specialty care. It also promotes health through the deployment of health navigators, who help patients adopt healthy behaviors, and by partnering with a county health plan to extend access to primary care and other services to low-income, uninsured county residents.

This study was based on publicly available information and self-reported data provided by the case study institution(s). The aim of Commonwealth Fund–sponsored case studies of this type is to identify institutions that have achieved results indicating high performance in a particular area of interest, have undertaken innovations designed to reach higher performance, or exemplify attributes that can foster high performance. The studies are intended to enable other institutions to draw lessons from the studied institutions' experience that will be helpful in their own efforts to become high performers. Even the best-performing organizations may fall short in some areas or make mistakes—emphasizing the need for systematic approaches to improve quality and prevent harm to patients and staff. The Commonwealth Fund is not an accreditor of health care organizations or systems, and the inclusion of an institution in the Fund's case study series is not an endorsement by the Fund for receipt of health care from the institution.