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Newsletter Article


Using Telehealth to Bridge Mexico's Health Care Gap

Phone lines over Tijuana

Although health care services in Mexico are provided free at the point of care, the public health system lacks the capacity to meet demand. The second case study in our series Frugal Innovations in Health Care Delivery examines a Mexico City–based venture called MedicallHome, which offers a 24/7 telephone hotline to licensed doctors, along with deeply discounted access to a large national network of clinics, labs, and hospitals. MedicallHome has expanded access to care in Mexico while reducing use of acute care for nonemergencies. With so many low-income and rural communities in the U.S. facing barriers to care, could this be a model worthy of adapting?

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