Aricca D. Van Citters, M.S., is an independent consultant working on a variety of health care improvement projects. Ms. Van Citters has more than 12 years of experience conducting qualitative and quantitative process and outcomes evaluations in a variety of health care settings. Recent research projects focus on understanding the formation and performance of accountable care organizations; and understanding the factors that contribute to rapid improvement in hospital quality, costs, and mortality. She has provided coaching to hospitals around methods to improve the patient experience of care, and has provided technical assistance to states and organizations in implementing evidence-based mental health care for older adults. Ms. Van Citters received a master of science degree in evaluative clinical sciences from Dartmouth College.