
Patient Segment: Individuals with Three or More Chronic Conditions
These patients are age 65 and older and have multiple (i.e., at least three) major chronic conditions, like diabetes, depression, or a heart condition. They may have a limited ability to do things like get out of bed, dress, or bathe themselves.
Personas
Struggling Sam: Sam lacks a strong social support system and has a poor relationship with his provider, leaving him feeling abandoned.
Coping Clare: With a strong social support system and an active coping style, Clare is able to manage her conditions and handle anxiety about her future.
Publication Details
Publication Date: January 18, 2019
Citation:
Tanya Shah, et. al, "Personas for People with Three or More Chronic Conditions," Commonwealth Fund, January 18, 2019. https://doi.org/10.26099/zxe1-rc53