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Responses to Patient Safety Incidents: Qualitative Study

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The United States and other countries have explored alternatives to medical malpractice suits. One of these is reconciliation, a process for enabling patients and their families to voice their concerns and seek redress for harm caused by a health care institution. Jennifer Moore, a former Commonwealth Fund Harkness Fellow, and Michelle M. Mello explored factors that hinder or advance reconciliation in their recent study in BMJ Quality & Safety.

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