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Experiences with the New Marketplaces: Survey Finds U.S. Adults Needing Coverage Are Determined to Keep Trying

In a new Commonwealth Fund survey, more than half of U.S. adults who are potentially eligible for health coverage under the Affordable Care Act, but who have not yet signed up for a plan, say they will likely try to enroll or find out about financial help by the end of March 2014, when open enrollment ends.

The results, reported in Americans’ Experiences in the Health Insurance Marketplaces: Results from the First Month, show that 17 percent of adults who are potentially eligible for coverage have visited a health insurance marketplace to buy coverage via mail, Internet, phone, or in person. Despite the website problems, one of five of these visitors reported enrolling in a health plan. The survey, conducted between October 9 and 27, also finds that awareness of the marketplaces is up substantially since late this summer.

Also be sure to check out our infographic and blog post by Commonwealth Fund President David Blumenthal, M.D. on the survey results.

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