This series draws on qualitative research to describe, in patients’ own words, different issues that impact their health such as quality of health care, community, and mental health and addiction. It also describes in doctors’ own words, the joys and the challenges of serving low-income patients. Learn more about how the focus groups were conducted.
Listening to Low-Income Patients and Their Physicians: Solutions for Improving Access and Quality in Primary Care
High-quality primary care is critically important for health. Unfortunately, for low-income people, it often falls short of meeting needs. Over the past year and a half, the Commonwealth Fund held focus groups with more than 100 low-income patients and 30 primary care physicians (PCPs) serving them. Patients and their doctors identified several barriers that hinder access and ability to provide high-quality primary health care and discussed potential solutions.